Returns Policy
Delivery
Delivery Times and Charges
The Green Treehouse aims to hold stock of all styles and sizes of the products on the web site. However, occasionally an item will be out of stock and if we are unable to fulfil an order we will inform you as soon as possible and offer you a full refund.
All goods that we show as in stock on the site will be delivered within 7 working days and frequently will be quicker.
Our telephone/fax is manned Monday to Friday 9:00am to 5:30pm GMT. There is an answerphone service at any other times. Tel: 01780 764994. Phone/fax calls are charged at your normal tariffs.
We have tried to make the delivery charges as simple to understand as possible, but if you have any questions about the delivery charges, please do not hesitate to contact us. Our aim is that all orders received before 12 noon will be despatched by Royal Mail the same day (or the following Monday if placed over the weekend) except during very busy periods.
All UK orders over £100 will be despatched free of charge.
UK Delivery
Please allow 7 working days.
Standard Delivery:
Cost £3.95 for delivery on all items.
* Express Delivery:
Cost £6.50 per delivery address for 'Next Working Day Delivery' . Orders need to be placed before 12 noon. If you have a really urgent order and it is after 12 noon, please call the office and we will try our best to help.
A signature will be required on delivery.
* Wheelybugs/Motorbikes/Planx/Junior Tradesman
For UK orders containing the above please add £3.00 per item
Gift Wrapping
We are pleased to gift-wrap your presents for you for £3 per item. If you send us a gift card we can include it in the parcel or we can write one for you.
Returns Policy
You can return your order for any reason at any time within 30 days of receipt for a full refund or exchange providing goods are in a re-saleable condition. If your goods are damaged or faulty we will refund the full cost of returning the product to us. Please pack the items back in the parcel; attach the invoice and send it back to:
The Green Treehouse
3 Water Street, Stamford, Lincolnshire, PE9 2NJ
When returning items we strongly recommend you obtain a free proof of posting from the Post Office, as we will not accept responsibility for parcels lost in transit.
Payment and Taxes
We accept online payment in a secure environment by credit card. We currently accept Visa, MasterCard, Delta, Switch & Amex. For further details please refer to Methods of Payment.
All prices quoted on this web site are accurate at the time of going to press and are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. The current rate of VAT is 15%.
Security
The Green Treehouse uses Secure Sockets Layer encryption technology, which is the industry standard security protocol. This makes it extremely difficult for anyone else to decode.
How to Order
Online
The Green Treehouse website has secure ordering and we accept all major credit and debit cards. At all stages you will be able to check if we are adding the correct order to your shopping basket.
By Phone
Call us on +44 (0)1780 764994. Our offices are open 9.00am – 6.00pm Monday to Friday. If out of hours you can leave a message on our answerphone.
By Post
Print and post your order form to the following address: The Green Treehouse, 3 Water Street, Stamford, Lincolnshire, PE9 2NJ. Be sure to include your card details or personal cheque made out to ‘The Green Treehouse. For cheque orders please write your cheque guarantee card number on the back of the cheque.
Please remember to supply a daytime telephone number when ordering so that we can contact you quickly in case of a query.